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We serve clients across Canada. We offer remote support nationwide and on-site service in the Greater Toronto Area and surrounding regions. Contact us to confirm on-site availability in your area.

Monday–Friday: 9am–6pm EST. Saturday: 10am–4pm EST. Emergency remote support is available outside hours for membership clients.

Use our online booking wizard — choose your service, pick a time, and fill in your contact details. You'll receive a confirmation email with your booking reference immediately.

Yes — on-site service is available for network setups, smart home installations, and business IT. A travel fee may apply depending on your location.

We accept Visa, Mastercard, Interac e-Transfer, and cash (in-person only). All prices are in Canadian Dollars (CAD) and do not include applicable GST/HST/PST.

Labour prices are listed on each service page. Parts and hardware are quoted separately. All prices are in CAD and exclude applicable taxes.

We offer a free initial assessment for most services. A $49 diagnostic fee applies for complex hardware issues, which is credited toward the repair if you proceed.

Cancellations made 24+ hours before the appointment are free. Cancellations under 24 hours incur a $25 cancellation fee. See our full Cancellation Policy for details.

Yes — plans auto-renew unless cancelled. You'll receive a reminder 14 days before renewal. Cancel anytime through your account or by contacting us.

No — listed prices are before tax. Applicable GST/HST (and PST in some provinces) will be added at checkout or invoiced separately.

Most software fixes and simple hardware repairs are same-day or next-day. Complex repairs (motherboard, RAID recovery) may take 2–5 business days. We always give you a timeline upfront.

Yes — all labour comes with a 90-day warranty. If the same issue recurs within 90 days, we fix it at no additional charge. Parts warranties vary by manufacturer.

We repair all major brands: Dell, HP, Lenovo, Asus, Acer, MSI, Apple, Samsung, and more. For Apple devices, we are an independent repair provider.

Yes — we offer data backup as part of any repair. We strongly recommend it. A fee applies for large data sets; included free for membership clients.

If we can't fix the problem, you pay nothing beyond the diagnostic fee (if applicable). We'll give you an honest assessment of your options.

Yes — we use industry-standard encrypted remote tools (AnyDesk/TeamViewer). You can see everything we do, revoke access at any time, and the session software leaves nothing permanent on your system.

We only access files directly necessary to perform the service. We never copy, read, or store your personal data beyond what's required for the repair. See our Privacy Policy for full details.

Yes — we comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as provincial privacy laws. You have the right to access and correct your information at any time.

Customer data is stored securely in Canada on encrypted servers. We do not sell your data to third parties. We disclose any cross-border data storage as required by PIPEDA.

Any temporary copies made during service are securely deleted within 7 days of job completion. Booking and contact records are retained for 2 years for warranty and billing purposes.

Plans include regular remote support sessions, PC tune-ups, antivirus management, priority support, and discounts on in-person services. See the Membership page for a full feature comparison.

Yes — you can change plans at any time. Upgrades take effect immediately; downgrades at the next billing cycle.

The Pro plan covers up to 3 devices. The Basic plan covers 1 device. The Business plan covers 10 devices. Additional devices can be added for a monthly fee.

Remote support sessions do not roll over month-to-month. However, if you have an urgent need, we can always accommodate you at a discounted member rate.

We offer a 30-day satisfaction guarantee on annual plans. If you're not happy in the first 30 days, we'll refund the unused portion.

Yes — our Business plan and custom enterprise agreements include SLA-backed response times, dedicated account management, on-site visits, and full IT lifecycle management.

Absolutely — we set up cloud infrastructure, VPNs, remote device management (MDM), and collaboration tools for fully remote and hybrid teams.

Yes — endpoint protection, email filtering, security awareness training, penetration testing referrals, and incident response planning.

We provide technical guidance on privacy-compliant data handling, encryption, and access controls. For legal compliance advice, we recommend consulting a privacy lawyer.

Business plan members have access to emergency after-hours remote support with a 2-hour response SLA. Additional on-site emergency service is available by arrangement.